Frequently Asked Questions
Q: Does the Quick Checktm require dilution?
A: No. The Quick Check uses a special technique which allows it to be accurate over the entire range of readings. Other analyzers which use a linear calibration must use dilution to keep the readings within the linear region. Even then the response is not exactly linear, so all units which require dilution will have errors noticeable for both high and low concentrations.
Q: My unit reads the concentration correctly, but returns 0 (or some other obviously wrong value) for the extension calculations.
A: Your extension protocol may have been inadvertently changed:
Q: Does your software work on Windows Vista?
Q: Does your software work on Windows 7?
A Yes... However, the printing function in not compatible. There is a work around:
Q: When I install the software on my PC, it makes me reboot, but after the reboot, software files are still out of date, and I have to continuously reboot!
A: This is a problem with Microsoft Windows. Here is a link which may help http://support.microsoft.com/default.aspx?scid=kb;EN-US;191096.
Q: My computer does not have a serial (RS-232, DB9) connector? Can I still use the computer with the Quick Check?
A: Yes. You just need a USB-Serial adapter. Make sure you install the proper driver for your OS (Windows-XP or Vista). You can find an adapter here.
Q: I've lost my calibration standard. Can I get a new one?
A: Yes, however each standard is matched to the the specific unit. For best accuracy it is necessary to send in the unit to have a cuvette standard matched to your system.
Q: Is it necessary to recalibrate the unit regularly?
A: While not required, we recommend that any electronic measuring device should be recalibrated on a regular basis. We offer a low cost recalibration service so that you can start each breeding season knowing that your unit's calibration is traceable to a laboratory hemocytometer reference.
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